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Full-service support

Convenient and comprehensive support from an established network of experts

Full-service support

Convenient and comprehensive support from an established network of experts

We’ve got you covered

Nanosonics provides full-service support to ensure optimal performance and delivery of best practice ultrasound probe reprocessing

Nanosonics offers a comprehensive range of convenient customer support services to help optimise performance and longevity of trophon devices and promote best practice reprocessing solutions for facilities.

Complete product care and performance enhancement tailored to meet your needs and deliver peace of mind.

Support for all trophon devices includes:

 


12-month manufacturer product warranty

Annual preventative maintenance servicing and 5000-cycle major servicing

Access to an extensive service network to ensure timely and reliable support

Technical service support via telephone and in person

Firmware upgrades to receive the latest features and improvements

In field validation service (available in EU and ANZ) to ensure compliance with local requirements

Product training for staff and operators, both in person and virtual

Access to comprehensive accessories portfolio and flexible traceability solutions tailored to meet diverse clinical needs

Device connectivity – trophon is the only automated high-level disinfection solution that offers fleet management of connected devices

 

Clinically relevant and up-to-date advice and education to support the delivery of best practice ultrasound probe reprocessing solutions

Nanosonics medical affairs and clinical application specialists leverage knowledge of global and national guidelines to:

  • Help customers maintain compliance and implement best practices
  • Guide practitioners to integrate medical device disinfection and reprocessing into their facilities
  • Provide relevant and current advice on guidelines that impact clinical environments via conference seminars, webinars, and publication of clinical papers and studies
  • Offer regular customer visits and ongoing support

Abbreviations: ANZ, Australia and New Zealand; EU, European Union.

THIS PRODUCT IS NOT AVAILABLE FOR PURCHASE BY THE GENERAL PUBLIC
THIS PRODUCT IS NOT AVAILABLE FOR PURCHASE BY THE GENERAL PUBLIC